For over 30 years, CPI’s mission has been to make every interaction with a customer a “WOW experience” from start to finish. Around the office, posters on the walls remind us to walk in our customers’ shoes to ensure we provide fantastic service each and every day.
Over the years, we’ve developed 5 Core Values and everything we do for each other and our customers reinforces these values.
Be the person that everyone wants on their team
At CPI, teamwork is not a cliché. We work together to create fantastic experiences for our customers, and our teammates. We push each other to do great things and make a real impact on the organization.
Be accountable to higher performance
Accountable to our customers. Accountable to each other. Accountable to ourselves. Everyone understands their individual and team goals and we stretch ourselves to deliver the best possible experience.
Catch team members going above & beyond
We love to celebrate personal and team success. Every quarter, we hold our WOW! Awards ceremony honoring those who have provided exceptional performance and “WOW” experiences.
We don’t just work here, we’re part of a community
The Capital District is very special to us and we want to be a part of its success. Corporately, CPI makes charitable donations of time and money to organizations that are not only important to our owners, but also to those that are important to our team members. Individually, we support each other when participating in community events.
We think work should be fun
We know that working shouldn’t be all work and no fun. From weekly breakfast, flip flop Fridays in the summer, catered lunches and whiffle ball tournaments, we strive to make CPI a fun place.