IT-PRO-active is a proprietary support offering designed to ensure that the return on your technology investment is maximized through greater uptime and increased availability of network resources. CPI will remotely monitor the health of your networked PC's and servers. We can spot problems before they occur and correct them faster when they do arise. But it doesn't end there. We will also visit your operation on a periodic basis for a first hand inspection and data gathering mission. Click on the link below to see the full range of services performed under this program.

The power and flexibility of desktop technology poses new challenges for the user, the corporation and the information technology organization. In many cases the desktop environment grows without company-wide standardization, causing overall cost of ownership to escalate. CPI works with customers to plan a common operating environment and then manages the implementation of this integrated desktop solution. CPI provides a single point of contact for hardware and software related desktop challenges. Our offerings in this area include:

The demand for engineers and other technical support staff become an increasingly sensitive issue for those company's dependent on their information systems infrastructure. Training and retaining talent has become difficult at best. Demand for qualified personnel continues to outpace supply. CPI offers a complete line of outsurced IT services, including:

The CPI customer support center helps increase the availability of your network, applications and systems through timely, expert resolution of system challenges. Our dedicated internal support staff is available for 8 to 5 on business days. During this time, you are assured fast access to a technical team dedicated to providing priority response. All calls are logged into our Lotus Notes tracking system through a single point of contact, thus ensuring that your call is promptly responded to. Your team will be familiar with your internal systems, and recognizable to you. When on-site resolution is required, a member of our professional services team will be dispatched address the challenge.