Managed Services

IT PROactive

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What are Managed Services?

IT services delivered in a defined manner with a predictable expense whether you have a full IT staff or no IT staff. CPI monitors and maintains the health and performance of your IT assets 24/7. CPI can perform proactive maintenance efficiently to stabilize your IT, and respond with rapid remote remediation when things go wrong.


CPI Managed Services Whitepaper

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monitoring

Monitoring & Alerting

Deep fully automated monitoring and alerting of health, availability and performance of infrastructure and services to streamline operations.

Asset-management

Asset Management

Accurate, detailed and automatic discovery and monitoring of all network devices and applications with persistent state management.

mobile-device-management

Mobile Device Management

Monitor and manage all major smartphones and tablets to solve security, configuration and end-of-life concerns for your clients.

network-audits

Network Audits

Fully automated built-in Network Audits allow CPI to identify pain points and security gaps.

cloud-services

Cloud Services Monitoring & Management

CPI can monitor and manage cloud services like Office 365 and websites as well as hosted infrastructure to quickly identify performance issues.

remote

Remote Control & Remote Tools

CPI uses lightening-fast connections to any Windows or network device and extensive remote management tools to fix problems without opening ports or firewalls.

patch-management

Patch Management

Seamlessly automated patching for Microsoft systems and software, configure patches for automated deployment, install/update/patch 3rd party software.

reporting

Management Reporting

CPI uses a large library of powerful management reports to demonstrate the benefits of the Pro-active services and who you how well your systems are running.

customer portal

CPI Customer Portal

CPI’s Managed Services customers have access to our on-line customer portal. Our portal provides real-time information anytime, anywhere from any device. Monthly IT PROactive reports, project documentation, project status and status of all trouble tickets are all available with a few clicks. You can even open a trouble ticket through our portal. We offer our managed services customers the ultimate experience in convenience and communication through our customer portal.

managed-services-ecosystem

Get Results

  • More Predictable Support Costs.
  • Optimized network resources for greater IT efficiency.
  • Reduced business interruptions.
  • Increased network uptime.
  • Increased employee productivity.
  • Increased control over and predictability of network management costs.
  • Improved information for better IT resource planning.
  • Reduced burden on limited internal resources.
  • Improved ability to recover from system faults.
  • Provide data on systems availability for reporting on internal Service Level Agreements.
  • All the above resulting in higher ROI on technology investments.