CPI - Computer Professionals International
CPI joins forces with NetApp to offer premium IT storage solutions

Schenectady, NY (6/16/2011) - Computer Professionals International (CPI), a rapidly growing information technology solution provider, announces its induction as a Network Appliance Inc. VIP Partner, an exclusive, invitation-only program extended to only the most highly-qualified NetApp (NASDAQ: NTAP) Partners.

As a Netapp Partner, CPI will be able to further bolster its customers' profits by leveraging the latest unified storage solutions from Network Appliance. Already one of the fastest growing technology resellers in the Northeast, CPI is now even better equipped to help clients gain competitive advantage, increased profitability and faster time-to-market. "Our relationship with Network Appliance will allow us to better service our customers' needs by offering unified storage solutions," said Computer Professionals International Vice President Rick Travis.

With 30 years of experience, CPI is eager to offer its customers the opportunity to benefit from NetApp's single architecture design which simplifies data management, allowing growing companies to easily expand from entry-level systems to state-of-the-art, high-end platforms. "CPI has an extensive portfolio of hardware, software and services that can be tailored for individual business and IT needs," Travis continued. "Partnering with NetApp enhances our ability to architect solutions which enable our customers to focus on running their companies, confident that their long-term storage needs are supported."

"We are pleased and honored to be a NetApp Reseller," said Tom Marcotte, Computer Professionals International Director of Sales. "This will help us offer our customers additional opportunities for success. CPI's growth in recent years can be attributed to our careful selection of technology partners. Our deep knowledge of NetApp's industry leading products will be a key factor in our continued growth and success, as well as that of our customers."

About NetApp:
NetApp creates innovative storage and data management solutions that accelerate business breakthroughs and deliver outstanding cost efficiency. Discover NetApp's passion for helping companies around the world go further, faster at www.netapp.com.

About Computer Professionals International:
Computer Professionals was founded in 1981 and today is one of the premier technology companies in the Northeast. CPI provides a complete portfolio of hardware, software and services that tailor readily to your unique business and IT needs - today and in the future. With 30 years of experience, you can depend on CPI and its talented team of professionals.

CPI Technology News

 
 

Local: 518.836.2700

Toll Free: 800.367.5906

Contact Us

CPI Customer Support Center

Contact Customer Support

(518) 881-1700
800-367-5906 option 6
This e-mail address is being protected from spambots. You need JavaScript enabled to view it

CPI's Customer Support Center is open 8am to 5pm, Monday - Friday with after hours support available on a contracted basis.

Our support desk is operational during regular business hours with a Call Processor answering customer calls and logging customer issues including specific errors and all pertinent information in our database. The customer is given an incident number when the call is logged and the call is then assigned to a Support Engineer who triages the call. If the call can be handled at this level, the Support Technician will remotely resolve the issue; if necessary, the call will be escalated to a Systems Engineer.

Professional Services Retainer

By purchasing a Professional Services Retainer, customers are provided a flexible and responsive mechanism for accessing the CPI Customer Support Center and CPI's Systems Engineering Services and can be used at the customer's discretion.

Professional Services Retainer benefits

  • Priority access to our support center including a two-hour response updating the customer on the status of their call.
  • Priority support response.
  • Can also be used for defined projects which have a scope of work and an estimate of the amount of work required.
  • Ad-hoc engineering services to schedule engineers without the use of a Professional Services Agreement (PSA). These services can be scheduled at the request of the customer or to resolve an open support call.

Customer Support Center Features

  • Call Processor
  • Level II Support Technician
  • Systems Engineers
  • Advanced Systems Engineers

Customer Support Staff Certifications

  • Microsoft Certified Systems Engineers
  • Citrix Certified Systems Engineers
  • Cisco Certified Systems Engineers
  • Altiris Certified Systems Engineers
  • Symantec/Veritas CertifiedSystems Engineers
  • VMWare Certified Systems Engineers
  • HP/IBM Storage Certified Engineers