The core IT infrastructure encompasses the key technologies that can transform IT into a business enabler; providing support for strategic applications, enhanced communications, and secure reliable transport of critical data used to support and improve business initiatives.  If deployed and supported properly they will provide stable, secure building blocks for systems that can optimize end user performance and provide the environment to improve business process and profitability.  

The following technologies are building blocks of any environment.  CPI has extensive vendor certifications and experience in the design, implementation and support for these key technologies:

• Microsoft Family of products
• LAN WAN technologies
• WAN, WEB Optimization Technologies
• Storage Enterprise Backup
• Disaster Recovery Technologies
• Data Management and Archival
• Email Archival and compliance
• Desktop Management
• Network Monitoring

Virtualization is the highest-impact IT trend changing infrastructure and operations and is rewriting the rules of IT management, deployment, planning and purchasing as organizations transform their IT environment into a dynamic datacenter. Virtualization is a proven software technology that is rapidly transforming the IT landscape and fundamentally changing the way that people compute.

Through a dynamic mapping of physical resources to business needs, organizations can create agile IT environments via virtualization to better manage IT capacity, to provide better service levels, and to streamline IT processes.  This improves an IT organization's ability to quickly adapt to changing business needs, while providing a more resilient environment with automated recovery of critical systems. 

Virtualization essentially lets one computer do the job of multiple computers, by sharing the resources of a single computer across multiple environments. Virtual servers and virtual desktops let you host multiple   operating systems and multiple applications locally and in remote locations, freeing you from physical and geographical limitations. In addition to energy savings and lower capital expenses due to more efficient use of your hardware resources, you get high availability of resources, better desktop management, increased security, and improved disaster recovery processes when you build a virtual   infrastructure.  By applying best practices to Virtualization technologies an organization will enjoy reduced operating costs, simplified management, and a more reliable environment resulting in increase end user productivity and better support for business functions.

IT-PRO-active

CPI has built a service offering that addresses the most common Information Technology challenges faced by many small / medium business enterprises. With 25 years of addressing IT issues we understand a lot about the common needs of the small / medium client.

What your organization needs:

• Predictable annual IT costs
• Increased productivity through optimized computing environment
• Improved dependability of your IT systems
• More time spent on focusing on your organization's core competencies, less on IT
• Planning and budgeting for IT expenditures rather than reacting to emergencies
• Documentation, Planning and Safeguarding of your vital information by proven professionals

What IT PRO-active delivers:

• 24 X 7 monitoring of critical IT systems (servers, firewall, router(s), switches)
• 24 X 7 monitoring of critical network services (backup, anti-virus, email, internet)
• Proactive, On-site technical support
• Remote technical support
• Periodic review of network trends and performance
• Ongoing assistance with IT investment planning

Learn what many of our customers already know, that avoiding costly downtime through consistent proactive management of IT systems reduces costs over time and improves both employee productivity and customer service.

Customer Support Center

CPI's Customer Support Center is available from 8:00 am to 5:00 pm, Monday - Friday with after hour support available on a contracted basis. Our support desk is manned during regular business hours with a "live" person answering customer calls and logging customer issues including specific errors and all pertinent information in our database. The customer is given an incident number when the call is logged and the call is then assigned to a support engineer who triages the call. If the call can be handled at this level, the support engineer will remotely resolve the issue; if necessary, the call will be escalated to second-level support or to a systems engineer. By purchasing a Professional Services Retainer, customers are provided a flexible and responsive mechanism for accessing the CPI Customer Support Center and CPI's Systems Engineering Services and can be used at the customer's discretion.

By purchasing a retainer, the customer receives the following benefits:

• Priority access to our support center including a two-hour response updating the customer on the status of their call
• Can also be used for defined projects which have a scope of work and an estimate of the amount of work required
• Ad-hoc engineering services to schedule engineers without the use of a Professional Services Agreement (PSA). These services can be scheduled at the request of the customer or to resolve an open support call

Outsourcing

The demand for engineers and other technical support staff becomes an increasingly sensitive issue for those companies's dependent on their information systems infrastructure. Training and retaining talent has become difficult at best. Demand for qualified personnel continues to outpace supply. CPI offers a complete line of outsourced IT services, including:

• Help Desk
• Knowledge transfer
• IT Outsourcing
• Moves, adds and changes

A properly defined and implemented Access Strategy should provide users with easy, fast, secure and reliable access to strategic applications and foster communication throughout the organization. A successful access strategy makes technology an enabler for business processes, empowers users, maintains compliance and limits administrative overhead. 

CPI brings together technologies, experience and best practices to develop access strategies in alignment with the business requirements of the organization.  CPI knows that having the right access strategy can transform the face of your business, and we can show you how to do it. We start with a strategic, systematic approach, and then we customize it to your needs. In the end, you'll securely access business resources, improve speed and boost performance.

• IP Telephony and integration with lien of business applications
• Messaging: Email, IM
• Email security
• Remote application or desktop access
• VPN SSL/IPSec, site to site
• Wireless (Internal and site to site)
• Disaster Recovery: Maintaining access after a disaster/pandemic.