CPI has a dedicated management team with more than 30 years of experience providing innovative technology solutions. Together with the best support team in the business, we make sure that every customer has a fantastic experience every time.
Jeff Frankel serves as President of CPI. With more than two decades’ experience in corporate business development, he has worked with industry-leading firms including docSTAR, Authentidate Holding Corp, Trac Medical Solutions, Health Focus of NY, EFS Healthcare Group and Ernst & Young and offers innovative perspectives on streamlining business for improved efficiency and productivity.
A born and bred New Yorker, Jeff earned an MBA from Union College in Health Systems Administration, and his BS in Marketing at SUNY at Buffalo.
When he’s not creating positive customer experiences, Jeff likes to golf and ski with his wife Lisa and their three boys. An aficionado of single malt scotch, he is careful not to mix that indulgence with his passion for classic Mustangs.
We welcomed back Joe Cunningham in August 2014. Joe managed CPI from 2000 through 2005, significantly improving the business during his tenure. Joe was most recently sales manager at TW Telecom. Joe brings strong leadership and general management experience to the team, along with a successful sales management record and overall technology acumen.
Thomas J. Marcotte
Director of Technical Business Development
Tom is strategically involved in monitoring trends and selecting technologies that compliment our engineering capabilities. Tom works with the Sales and Engineering teams to provide our customers with effective and reliable solutions to address their business initiatives. Tom has been with CPI for 20 years and holds a B.S. degree in Management Information Systems from Marist College.
Professional Services Manager
Joe Alessi joined CPI in 2009 and has been an integral part of our team. Initially, Joe was working as a Sr. Systems Engineer and has recently been promoted to Manager of the Professional Services team in early 2015. Joe’s wide range of experience in many different technologies, along with his determination to build trust and strong long-term relationships with customers, makes him an invaluable asset. Joe graduated from SUNY Cobleskill with a bachelor’s degree and holds certifications in Citrix, VMware, NetApp, Cisco UCS, Nimble and Microsoft…just to name a few. Joe is responsible for overseeing the Support Center and System Engineers and ensuring continuous customer satisfaction.
Customer Support Team Lead
As CPI’s Customer Support Team Lead, Amanda is responsible for effectively running the Support Desk function and project coordination for the Professionals Services team. Amanda works with all departments for seamless collaboration on services sales and delivery. Amanda has been with CPI for 2 years and holds an A.S. in Business Administration and Management from SUNY Schenectady Community College.